Refund policy

# Return & Refund Policy

Last updated: May 2026

At Core Supply, we want you to feel confident shopping with us. If there’s an issue with your order, we’re here to help.

## Returns

We offer a 30-day return policy. This means you have 30 days after receiving your item to request a return.

To be eligible for a return:
- Your item must be unused and in the same condition you received it
- Items must be returned in their original packaging
- Proof of purchase or order confirmation is required

To start a return, contact us at:

support@coresupplyshop.com

If your return is approved, we’ll provide instructions on how and where to send your package.

Returns sent back without first contacting us may not be accepted.

Return address:

Core Supply  
490 W J Street  
Benicia, CA 94510  
United States

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## Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival.

If your item arrives damaged, defective, or incorrect, contact us as soon as possible so we can review the issue and make it right.

Please include:
- Your order number
- A description of the issue
- Photos if applicable

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## Non-Returnable Items

Certain items are not eligible for return, including:
- Personal care and beauty products
- Opened or used hygiene-related products
- Gift cards
- Final sale or clearance items
- Custom or personalized products
- Perishable goods

If you’re unsure whether your item qualifies, feel free to contact us before requesting a return.

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## Exchanges

We currently do not offer direct exchanges.

If you would like a different item, the fastest option is to:
1. Request a return for the original item
2. Place a new order once your return is approved

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## European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you may cancel or return your order within 14 days of delivery for any reason and without justification.

Items must still be:
- Unused
- In original packaging
- Accompanied by proof of purchase

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## Refunds

Once your return is received and inspected, we’ll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note:
- Banks and credit card providers may require additional processing time
- Processing times may vary depending on your payment provider

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:

support@coresupplyshop.com